IT Systems Lead Analyst
- ID
- 2026-6524
- # of Openings
- 1
- Category
- Information Technology
Overview
IT- System Lead Analyst
Location: Duluth, GA
Take your career to the next level with NDCP!
Overview:
National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team. We’re a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics, reliable service, and high-quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—and we’re looking for passionate individuals to help us keep moving forward.
Why Work with Us?
At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career.
Benefits you can count on:
National DCP offers a robust benefits suite check out our career page for our full list of benefits
- Medical, dental & vision insurance
- Flexible Spending Account (FSA) / Health Savings Account (HSA)
- Companypaid life, AD&D, short and longterm disability
- 401(k) retirement plan with company match
- Paid Time Off (vacation, sick, discretionary) & paid holidays and more!
- Additional benefits: employee assistance programs, discount programs, tuition discount program, and more!
As a Lead System Analyst, you will analyze, study, and implement new system solutions while leading a team of system analysts. You will monitor current processes and implement new solutions with the goal of improving overall business efficiency. In this role, you will prioritize user requirements, oversee system upgrades, research new tools, and provide support as required. You will work during normal business hours and be on-call after hours and during weekends on a rotation basis. You should be highly analytical, able to understand business needs, and possess excellent communication and problem-solving skills.
Schedule: Full-time, M-F
Provide support after hours and be on-call on a rotation basis
Responsibilities
What you’ll do
- Lead and mentor a team of system analysts.
- Consult with end users to gather information related to new change requests, document business needs, analyze requirements, and determine if new software or modifications to existing software are needed.
- Document software functional specifications as required.
- Monitor the health of applications and ensure system stability.
- Assist other system administrators by creating, editing, and distributing IT-related documents (FAQs and Help Guides).
- Maintain documents containing procedures and best practices within the IT department.
- Conduct training sessions and workshops on system processes and technical areas.
- Devise solutions to address new change requests and issues.
- Collaborate with other system analysts and administrators to resolve complex issues.
- Manage the flow of incoming support requests and escalate to other IT specialists as required.
- Provide support after hours and be on-call on a rotation basis.
Qualifications
Qualifications you bring:
- 3-5 years of experience in a technical support or system analyst position.
- Proven experience in a leadership role.
- Bachelor of Science Degree or equivalent preferred.
- Computer certifications are a plus.
- Proficiency in MS Office, Windows OS, Symantec, etc.
Equal Opportunity Employer:
NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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