IT Hardware Analyst

Location: Duluth, GA
 
 

Take your career to the next level with NDCP! 

Overview: 
National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team. We’re a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics, reliable service, and high-quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—and we’re looking for passionate individuals to help us keep moving forward. 

Why Work with Us? 
At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career 

Schedule: Full-Time, Monday through Friday

Benefits you can count on: 

National DCP offers a robust benefits suite. Check out our career page for our full list of benefits  

• Medical, dental & vision insurance 

• Flexible Spending Account (FSA) / Health Savings Account (HSA) 

• Company paid life, AD&D, short and long-term disability 

• 401(k) retirement plan with company match 

• Paid Time Off (vacation, sick, discretionary) & paid holidays and more! 

• Additional benefits: employee assistance programs, discount programs, tuition discount program, and more! 

Position overview:

As a System Analyst, you will analyze, study, and implement new system solutions. You will be monitoring current processes and implementing new solutions with the goal to improve overall business efficiency. You will be working with our team of engineers and developers who are proficient in IT, programming, and software development.  As a System Analyst the responsibilities include prioritizing user requirements, overseeing system upgrades, researching new tools ad provide support as required. Work during normal business hours and on-call after hours and during weekends on a rotation basis. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

What you’ll do  

• The system analyst consults with end users and gathers information related to new change requests, documents the business need, analyzes the need, and determines if new software on personal computers is required or a modification to existing software is needed
• As required the system analyst will document software functional specifications
• The system analyst will monitor the health of the applications
• The system analysts assist other system administrators by creating, editing, and distributing IT-related documents. (FAQ and Help Guides)
• Within the IT department, the system analyst maintains documents containing procedures and best practices
• The system analyst will be running training sessions and workshops on system processes on their specific technical area
• The system analyst gathers information related to new change requests, issues, and devises solutions to address the request
• The system analyst will consult with other system analysts and administrators to resolve issues that require extra attention or indicate a larger problem within the IT ecosystem
• The system analyst manages the flow of incoming support requests and escalates to other IT specialists as required
• The system analyst may escalate complex issues or problems outside of their field of expertise to IT support specialists
• The system analyst may also retrieve the user’s computer so that IT specialists can analyze the system and enact a solution to the problem
• The system analyst will provide support after hours and be on-call on a rotation basis

Qualifications you bring: 

• 0-3 years’ experience in a technical support position
• Bachelor of Science Degree or equivalent preferred
• Computer certifications are a plus
• MS Office, Windows OS, Symantec, etc.

Critical Competencies for Success:

• Self-motivated and task-oriented
• A strong ethic of accountability to drive results
• Must be able to work in a team environment
• Desire to exceed expectations
• Highly analytical and strong attention to detail
• Desire to take software and service to the next level
• Time management: must be able to work on multiple projects at any one time and balance workload
• Develop and maintain a professional, friendly communication style with customers and company staff
• Maintain an organized work environment
• A demonstrated ability to work collaboratively across multifunctional teams

Equal Opportunity Employer: