Overview: National DCP, LLC (NDCP) is seeking passionate individuals to join our dynamic team. We are a $3 billion global supply chain management company serving Dunkin’ franchisees. We support over 10,000 quick service restaurants in the U.S. and distribute products to more than 40 countries. Dunkin’ franchisees turn to our award-winning organization for extraordinary value, cost-savings, quality products, and reliable service. Our organization is at the forefront of the industry, and we want you to be a part of our success story.

Why Work with Us? 
At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career.

Benefits you can count on: 

National DCP offers a robust benefits suite. Check out our career page for our full list of benefits  

• Medical, dental & vision insurance 

• Flexible Spending Account (FSA) / Health Savings Account (HSA) 

• Company paid life, AD&D, short and long-term disability 

• 401(k) retirement plan with company match 

• Paid Time Off (vacation, sick, discretionary) & paid holidays and more! 

• Additional benefits: employee assistance programs, discount programs, tuition reimbursement program, and more! 

Summary: IT MAWM Tech Analyst

Incumbent is responsible for supporting ongoing enterprise-wide IT-related strategic initiatives, tickets and request and programs accordingly to ensure they effectively support the organization’s current and future business needs and goals.

Location: Remote (within an NDCP operational state)

What you’ll do 

Principal Duties and Responsibilities

• Technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
• Develop and support API integrations (RESTful, JSON/XML) for MAWM and any integration with third party system like ERP, TMS.
• Create and manage MAWM extensions packs using ProActive
• Provide L2/L3 support, perform root-cause analysis, and resolve complex system issues.
• Work collaboratively with IT team, business and vendors in understanding, documenting, and enhancing business requirements.
• Participate in the design, build, validation, implementation, and maintenance of IT application systems and/or infrastructure solutions in support of our current, and future business needs.
• Collaborate with IT, QA and business for script testing.
• Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle and L2/L3 Support.
• Develop technical documentation, including detailed specifications, system architecture diagrams, and integration mappings for the config and extensions.

Supervision Exercised

This position has no direct supervisory responsibilities but may lead cross-functional project initiatives and influence stakeholders across multiple departments and regions.

• Bachelor’s degree in computer science, Information Technology, Supply Chain, or related field.
• Min 2 years of experience in Manhattan Active WMS (MAWM).
• Experience deploying, monitoring and managing extensions via ProActive.
• Expert in Manhattan Configuration Tools, Config Director and deployment.
• Expert in Postman scripting.
• Knowledge in system integration with MIF to third party systems like ERP, TMS.
• Knowledge of Supply Chain/Warehouse Management Processes used in warehouses.
• Strong analytical and problem-solving skills.
• Strong communication and capability to work under pressure.

Join Our Team: Ready to take the next step in your career? Apply now to become a part of NDCP and contribute to our mission of delivering innovative supply chain solutions to the foodservice industry. Your journey to success starts here! 

Equal Opportunity Employer: NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 

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